Stuck? We’re here to help.
Questions about a game, a purchase or your data? Write to us and someone at the studio will get back to you.
Contact support
- Developer
- Arctic Star Studio (operated by Soundarraj Sathiyamoorthi)
- Address
- 245, Chinnathurai Complex, Trichy Road, Kunnandarkoil, Keeranur, Pudukkottai District, Tamil Nadu 622502, India
- Response time
- We read every message and usually reply within a few working days.
- Language
- English
Help us help you faster
A good first message includes:
- The game, and the version if you can see it
- Your device model and OS version
- What happened, and the steps to make it happen again
- Screenshots or a short video
- Your player ID, if the game shows one
- For purchases, the order ID from your store receipt
The email button fills in a short template for you.
Our games
Help with a specific game
Our first games aren’t out yet.
When they launch, each one gets its own support section here, with direct links for privacy and data requests.
FAQ
Frequently asked questions
How do I restore my purchases?
Purchases belong to the store account you bought them with. Sign in to that same Apple ID, Google account or Steam account on your device, open the game and use Restore Purchases in its settings or shop.
Permanent unlocks and subscriptions come back. Consumable items, such as coins that were already spent, can’t be restored. If something is still missing, email us with the game name and your order ID from the store receipt.
Can I get a refund?
Payments are processed by the store you bought from, so refunds are handled by that store. We never see your payment details and can’t issue refunds ourselves.
- App Store: request a refund from Apple
- Google Play: Google Play refund steps
- Steam: Steam’s refund policy
I lost my progress or changed devices. Can I get it back?
If the game offers cloud save or sign-in (Google Play Games, Game Center or an in-game account), sign in with the same account on your new device and your progress comes with you.
Progress stored only on a device can’t be moved once that device is reset or lost. If you’re stuck, email us with the game, both devices and your player ID if the game shows one, and we’ll see what we can do.
How do I report a bug?
Email us with:
- The game, plus your device model and OS version
- What happened, and the steps to make it happen again
- Screenshots or a short video
- Your player ID, if the game shows one
The more detail you send, the faster we can fix it.
How do ads and my privacy choices work?
If a game shows ads, we ask before showing personalized ads where the law requires it, and you can change your choice later from the game’s settings. You can also reset or limit your device’s advertising ID in your phone’s settings.
Every option is explained in the Your choices section of our privacy policy.
How do I delete my data?
Follow the steps on our data deletion page, or email us with the game name and your player ID if the game shows one. We’ll confirm once your data has been deleted.
How quickly will you reply?
We read every message and usually reply within a few working days.
Your privacy and data
Still need a hand?
Email us and we’ll get back to you, usually within a few working days.